Returns and guarantee
Last updated 16 October 2026
The 60-night cooler nights guarantee
Sleep on your Snoozeloom doona for up to 60 nights from delivery. If you are not sleeping cooler, email [email protected] within those 60 nights with:
- your order number, and
- a photo of the doona.
We refund the full price you paid for that doona to your original payment method. You do not need to send it back. Keep it, or give it to someone who sleeps hot. One guarantee claim per order. For bundles, the refund covers the doonas you are not happy with.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our 60-night guarantee is extra. It does not replace or limit these rights.
Faulty, damaged, wrong or lost
If your order arrives faulty, damaged, not as described, or does not arrive at all, email [email protected] with your order number and a photo if you can. We replace it or refund you in full, as you prefer. You do not have to send anything back unless we ask, and if we ask, we pay for the return.
Change of mind
If you simply change your mind after the 60 nights, we are not required to give a refund, but write to us anyway and we will see what we can do.
Cancelling an order
You can cancel free of charge until your order ships. Email [email protected] with your order number.
How and when refunds are paid
Refunds go back to the card or wallet you paid with, in Australian dollars. We start them within 2 business days after we approve your claim. Your bank can take another 5 to 10 business days to show it.
Contact
Codext GmbH, Frankenstraße 10, 74549 Wolpertshausen, Germany. Email [email protected]. Phone +49 7904 5203106.