Shipping policy

Last updated 16 October 2026

Where we ship

We ship to addresses in Australia, including rural addresses and Tasmania. A street address works best. PO Boxes and parcel lockers usually work too, but the local carrier decides, so please use a street address if you can.

What it costs

Shipping is free on every order, with tracking. The price at checkout is the total you pay. There are no customs fees, duties or taxes to pay on delivery.

How long it takes

• Processing: our fulfilment partner packs your order and hands it to the carrier within 1-3 business days of payment. Your doona ships from their warehouse in China.
• Delivery: it arrives within 8-15 business days of your order. Most orders arrive towards the start of that window.
• Business days are Monday to Friday, not counting public holidays. Customs checks, peak season (late November to December) and severe weather can add a few days.
• For Christmas, we suggest ordering by 5 December. That is our estimate from the carrier's usual times, not a guarantee.

Tracking

We email you a tracking number as soon as the carrier has your parcel. Your order page, linked in your confirmation email, shows the same information. The first scan can take one or two days to appear. In Australia the parcel is usually delivered by Australia Post or a local courier.

If it is late

If your order has not arrived within 8-15 business days, write to [email protected]. We chase the carrier, and if the parcel is lost we send a new one or refund you in full, whichever you prefer.

Wrong address, damage, loss

Check your address in the confirmation email. If something is wrong, tell us straight away and we fix it before the order ships. If your parcel is lost or arrives damaged, email us a photo and we replace it or refund you. See the returns and guarantee policy.

Several items

Bundles such as the Gift 2-pack can arrive in one or two parcels, sometimes on different days.